Saturday, April 23, 2011

Terrible Pico Sands Hotel Experience

For the Holy Week break, we came over to Hamilo Coast. The folks were staying at the unit so we were booked at the newly opened Pico Sands Hotel. The hotel was still in "soft opening" (translated - staff still inexperienced). When we got there, the lobby queue was really long. All the customers were irate due to the very poor and slow service. The housekeeping could not clean the rooms fast enough for the next occupant, and so on.

To top it all off, there was no water in the rest room due to some equipment breakdown. We decided to move out after the overnight stay and just squeezed in with the folks. The hotel gave us a 20% discount on our stay, and charged us a lower fee for our lagoon-facing room, which we did not get to enjoy anyway.

The hotel management really rushed this in time for Holy Week. They should have made sure their staff was prepared before jumping in. This left a bad taste in everyone's mouth.

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